Call Centers
Example scenario
30 agents, 1,200 calls a day, 15% abandoned in the queue
→ ~3,600 abandoned calls a month
3 recommended solutions
Go
No Call Goes Unanswered
An AI call assistant greets your customers around the clock, answers routine questions, books appointments and hands over to the right team when needed.
Core problem it solves
Missed calls at peak hours, long queues and unrecorded conversations quietly cost you customers.
The Interface
A real capture of the product, not a mockup.
Call automation adds an AI layer to your phone channel. The assistant greets the caller, understands the request, retrieves data from your systems and completes the task. Complex or sensitive matters are handed to an agent together with the full context. Every conversation is transcribed and summarised, which makes quality review and reporting straightforward.
Problems It Solves
- A significant share of calls goes unanswered during peak hours.
- Agents spend most of their time on repetitive, simple questions.
- Requests arriving outside business hours slip to the next day.
- Without conversation records, follow-up and quality measurement are difficult.
Key Features
Natural conversation
The assistant keeps context and answers off-script questions instead of forcing callers through a rigid menu.
Intelligent routing
Calls are transferred to the right team or agent based on topic, priority and customer history.
Appointments and requests
Integrated with your calendar and ticketing systems, the assistant creates records during the call.
Transcription and summaries
Every conversation is transcribed, summarised and tagged automatically, making records searchable.
Outbound scenarios
Reminder, notification and call-back flows run automatically from defined scenarios.
Works with your PBX
It sits as an additional layer on your existing telephony and contact centre stack — no replacement required.
Benefits
Always reachable
Requests are handled outside business hours and during demand spikes.
Focus for your team
With repetitive questions automated, agents spend time on conversations that matter.
A measurable process
Summaries and tags turn call volume into reportable demand data.
Consistent communication
Every customer receives the same information, tone and quality.
Use Cases
Appointment and reservation management
New bookings, reschedules and cancellations are completed during the call.
Order and delivery status
After identity verification, order data is pulled from your systems and shared instantly.
Managing call peaks
Campaign-driven spikes are absorbed without standing up a temporary team.
Call-backs and reminders
Payment, appointment and renewal reminders run on a schedule.
How It Works
- 1
Discovery
We review your current call flows, peak hours and most frequent request types together.
- 2
Scenario design
Topics the assistant handles, hand-over rules and tone of voice are defined to match your brand.
- 3
Integration
Connections to your PBX, CRM and calendar systems are built and validated in a test environment.
- 4
Go-live and improvement
We start with a limited call volume and refine scenarios using findings from real conversations.
Which Industries Is It For?
Healthcare
Example scenario
400 appointment calls a day, 25% unanswered at peak hours
→ ~3,000 missed booking requests a month
3 recommended solutions
GoRetail
Example scenario
80 stores, 15 minutes of head-office correspondence each per day
→ ~400 hours a month
3 recommended solutions
GoFinance
Example scenario
900 application files a month, 12 minutes of pre-check each
→ ~180 hours of file review a month
3 recommended solutions
GoAutomotive
Example scenario
12 service points, 60 booking calls a day, 20% unanswered
→ ~4,300 missed calls a month
3 recommended solutions
GoTourism
Example scenario
250 booking enquiries a day, 40% arriving out of hours
→ ~3,000 delayed replies a month
3 recommended solutions
GoFrequently Asked Questions
Do we have to replace our contact centre infrastructure?
No. The solution sits on top of your existing telephony and contact centre software. Your numbers and flows stay as they are.
What happens if the assistant cannot answer?
Defined hand-over rules take over and the call is transferred to an agent along with everything collected so far, so the customer never has to repeat themselves.
How are conversation records stored?
Recording and retention are configured according to your own data policy. Where data is stored is decided together during setup.
Are languages other than Turkish supported?
Yes. The assistant can be configured for multiple languages, and the language can be detected at the start of the call.
How long does deployment take?
It depends on the number of integrations and the scope of the scenarios. A well-scoped first version typically runs in a test environment within a few weeks.
Request a Demo for This Solution
Fill in the form and we will plan a demo around your needs.
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Let's Review Your Processes Together
In a short call we listen to your needs and share the right solution and a deployment plan.