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Bilgi AI
Industry solution

Strengthen Service and Sales Communication

Automate appointments, quotes and service tracking to take pressure off dealers and service points.

Example scenario

12 service points, 60 booking calls a day, 20% unanswered

→ ~4,300 missed calls a month

Bottlenecks

Industry Challenges

The four blockages we run into most often in this industry.

  • Service appointment traffic

    Phone volume means appointment requests go unanswered.

  • Dealer coordination

    Requests arrive through scattered channels, making follow-up hard.

  • Quote processes

    Preparing and following up quotes is done by hand.

  • Customer updates

    Without service status updates, customers keep calling.

Approach

The Bilgi AI Approach

Manage service appointments, dealer communication and customer requests through automated flows.

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  1. Service appointments are created and reminded via a phone assistant.

  2. Dealer requests are classified and routed to the right unit.

  3. The quote flow advances automatically through approval steps.

  4. Customers receive automatic updates at each service stage.

In use

Use Cases

The scenarios we put live first.

  • Service booking

    Booking, rescheduling and reminders run automatically.

  • Dealer request management

    Requests are routed by region and category.

  • Campaign communication

    Model and campaign content is produced per channel.

Solutions

Recommended Solutions

The products we recommend for this industry, most relevant first.

Call AutomationCalling AI

Answer, route and record inbound and outbound calls with AI assistants that hold a natural conversation.

Core problem it solves

Missed calls at peak hours, long queues and unrecorded conversations quietly cost you customers.

See the Call Flow

Process Automation

Automate repetitive steps and customer communication end to end so every request reaches the right person on time.

Core problem it solves

When requests arrive across several channels, tracking is manual — some are missed and response times become unpredictable.

Set Up Your Request Flow

Content and Social MediaLobster Lead

Plan, produce and schedule on-brand content for every channel from a single workflow.

Core problem it solves

Publishing consistently takes time; when things get busy the calendar slips and the brand voice drifts between channels.

Fill Your Content Calendar
Outcomes

Outcomes

Where to expect a difference once the rollout is done.

  • A reachable service line

    Appointment requests are handled even at peak hours.

  • Organised dealer communication

    Requests are tracked in a single flow.

  • Informed customers

    Shared service status reduces follow-up calls.

  • Faster quotes

    Quote steps move forward without waiting.

GET STARTED

You don't need a plan to start

Tell us what you're trying to fix. Together we'll work out what can be automated now, what's better left for later, and where it makes sense to begin.

Get in touch

No commitment — first we look at what's actually possible.