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Bilgi AI
Industry solution

Run Logistics on a Plan

Make delivery operations predictable with constraint-based routing, intra-day recalculation and automatic customer notifications.

Example scenario

40 vehicles, 6 hours of driving a day, 10% off-route

→ ~7,200 wasted driving hours a year

Bottlenecks

Industry Challenges

The four blockages we run into most often in this industry.

  • Manual route planning

    Planning depends on individuals, so results vary day to day.

  • Intra-day changes

    Cancellations, delays and urgent jobs break the plan and fixing it takes time.

  • Delivery communication

    Customers call support because they do not know when to expect delivery.

  • No measurement

    Without comparing planned and actual, improvement areas stay invisible.

Approach

The Bilgi AI Approach

Run the whole operation — from route planning to delivery notifications — in one flow.

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  1. Vehicle, driver and time-window constraints are built into the plan.

  2. Plans are recalculated during the day and pushed to the field.

  3. Delivery windows and delay notices are sent automatically.

  4. Incoming delivery questions are handled by a call assistant.

In use

Use Cases

The scenarios we put live first.

  • Urban distribution planning

    Daily routes are generated from capacity and time constraints.

  • Delivery status queries

    The assistant answers customer questions so teams stay on operations.

  • Peak season planning

    Extra resource needs for campaign periods are calculated ahead of time.

Solutions

Recommended Solutions

The products we recommend for this industry, most relevant first.

Route OptimizationSeferi

Plan deliveries and field work around your real constraints, optimise routes and adapt quickly when the day changes.

Core problem it solves

When routes are planned from experience alone, deliveries per vehicle drop and fuel and overtime costs become unpredictable.

See Route Optimisation

Process Automation

Automate repetitive steps and customer communication end to end so every request reaches the right person on time.

Core problem it solves

When requests arrive across several channels, tracking is manual — some are missed and response times become unpredictable.

Set Up Your Request Flow

Call AutomationCalling AI

Answer, route and record inbound and outbound calls with AI assistants that hold a natural conversation.

Core problem it solves

Missed calls at peak hours, long queues and unrecorded conversations quietly cost you customers.

See the Call Flow
Outcomes

Outcomes

Where to expect a difference once the rollout is done.

  • Balanced capacity

    Vehicle and crew load is distributed more evenly.

  • Faster planning

    The daily plan is ready before the day starts.

  • Informed customers

    Shared delivery windows reduce follow-up calls.

  • Measurable operations

    Planned versus actual is reported for every run.

GET STARTED

You don't need a plan to start

Tell us what you're trying to fix. Together we'll work out what can be automated now, what's better left for later, and where it makes sense to begin.

Get in touch

No commitment — first we look at what's actually possible.